How we review HR software

Each review names its reviewer, with their role and HR technology background. You can read more about the team on our About page. Reviewers write about the categories they work in, such as recruiting, payroll, performance management or global employment.

Reviews score each product from 0 to 10 on these criteria, then give an overall score:

• Ease of use: How quickly HR teams, managers and employees can do common tasks, from set-up and navigation to the mobile experience.
• Value for money: Published pricing or the pricing model when it is quote-only, what each plan includes, and the extra costs buyers should expect, such as implementation, add-ons and per-user fees.
• Customer support: The support channels, hours and onboarding help a vendor offers, and what users report about them on independent review platforms.
• Functionality: How completely the product covers its category, its integrations, reporting and the features a typical buyer needs.
• Category fit: One criterion specific to the category, for example staffing workflow for an agency ATS or country coverage for an employer of record.

Scores compare a product with the other tools in its category, not with every HR product. A 7 for an enterprise suite and a 7 for a small-business tool mean "good for its intended buyer". Each review also lists pros, cons and who the product suits.

• Vendor information: product pages, documentation, published pricing and plan comparisons. When a vendor does not publish prices, we say so rather than estimate.
• Independent user reviews: ratings and review counts from platforms such as G2 and Capterra, quoted with the platform name.
• Official guidance: government and regulator pages for tax, payroll, employment law and data protection points.
• Research: HR statistics come from the original publisher (for example Gallup, SHRM, Deloitte or the ONS), with a link to the page where the figure appears.

Our buying guides and comparisons describe vendors from their own public pages and the sources above.

Some links to vendors are affiliate links: we may earn a commission if you buy, at no extra cost to you. Affiliate links are marked as sponsored in the page code, and sponsored partner placements are labelled "Sponsored" on the page.

Review scores, pros and cons are set by the reviewer using the criteria above. Whether a vendor has an affiliate programme does not change its score.

Software changes quickly. Reviews show when they were last updated, and we revise them when pricing, plans or key features change, or when a vendor is acquired, renamed or discontinued.

If you spot something out of date or wrong, email contact@performancereviewssoftware.com and we will check it against the vendor's current information.

• Browse HR software by category
• All vendor reviews, A–Z
• Side-by-side comparisons